FAQ

1. What products do you sell?
We specialize in high-quality caps and street-ready apparel designed to keep you looking fresh and stylish.

2. Where do you ship?
We currently ship only within the United States.

3. How much does shipping cost?
Shipping is free on all orders—no minimum purchase required.

4. How long will it take to receive my order?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days depending on your location.

5. Can I track my order?
Yes! Once your order ships, we send you a tracking number via email so you can monitor its progress.

6. What is your return policy?
You can return items within 30 days of receipt. We offer free return shipping, no restocking fees, and no final sale items. Refunds are processed within 10 business days after we receive the returned item.

7. How do I initiate a return?
Contact our customer support at abdelbenmaticha@gmail.com or call +1 (840) 220-2728 to get a prepaid return label and instructions.

8. Can I change or cancel my order?
Order changes or cancellations are possible only within 24 hours of placing the order. Please contact us immediately if you need to make changes.

9. What payment methods do you accept?
We accept all major credit cards and secure payment gateways supported by Shopify.

10. How can I contact customer support?
Email us at abdelbenmaticha@gmail.com or call +1 (840) 220-2728. We’re available Monday to Friday, 9 AM – 6 PM Pacific Time.